The enactment and management of conflict in casual and professional settings: two case studies

Authors

  • Izabella I. Waszkielewicz Department of Communication, School of Communication, Information and Library Studies, Rutgers University, New Brunswick, New Jersey, 08901
  • Jennifer Mandelbaum Department of Communication, School of Communication, Information and Library Studies, Rutgers University, New Brunswick, New Jersey, 08901

Abstract

This study compares the initiation, development, escalation of, and resistance to conflict in two diverse settings: A family's Thanksgiving Dinner, and a conversation between physician reviewers reviewing surgeon's proposals for surgery. Using conversation analysis, the study finds that conflict is covert in the professional setting, where the problem focus in clear, yet overt in the family setting. The difference stems from the ways in which recipients of provocative comments choose to respond to them, and shows that conflict, despite involving disagreement, requires the cooperation of conflicting parties.

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Author Biography

Izabella I. Waszkielewicz, Department of Communication, School of Communication, Information and Library Studies, Rutgers University, New Brunswick, New Jersey, 08901

Rutgers Undergraduate Research Fellow

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Published

2000-09-01

How to Cite

Waszkielewicz, I. I. ., & Mandelbaum, J. . (2000). The enactment and management of conflict in casual and professional settings: two case studies. The Rutger Scholar, 2. Retrieved from https://rutgersscholar.libraries.rutgers.edu/index.php/scholar/article/view/25

Issue

Vol. 2 (2000)

Section

Articles